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Factors that influence DNA sequencing activities at the Agricultural Research Council Biotechnology Platform
As you have used the sequencing facilities offered at the platform, I kindly request you to participate in this research study by completing the attached surveys.
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Site Contents
Respond to this Survey
  Â
View:
Graphical Summary
Use SHIFT+ENTER to open the menu (new window).
1. Are you an internal client of the ARC ie. Are you an ARC employee (1=Yes and 2=No)
1
Number Of Responses
41
Percentage Of Responses
(51%)
2
Number Of Responses
39
Percentage Of Responses
(49%)
Total: 80
2. Are you a client who has a formal collaboration with the ARC (1=Yes and 2=No)
1
Number Of Responses
42
Percentage Of Responses
(52%)
2
Number Of Responses
38
Percentage Of Responses
(47%)
Total: 80
3. Are you a client from an academic research institution (1=Yes and 2=No)
1
Number Of Responses
73
Percentage Of Responses
(91%)
2
Number Of Responses
7
Percentage Of Responses
(9%)
Total: 80
4. Are you a client who is a member of the ACGT organization (1=Yes and 2=No)
1
Number Of Responses
47
Percentage Of Responses
(59%)
2
Number Of Responses
33
Percentage Of Responses
(41%)
Total: 80
5. Are you are a client from a privately owned business (1=Yes and 2=No)
1
Number Of Responses
8
Percentage Of Responses
(10%)
2
Number Of Responses
72
Percentage Of Responses
(90%)
Total: 80
6. Please tick the year
2014
2015 2016
2017
(%)
34
28
21
16
Which year did you start using the sequencing services provided at the ARC-BTP
1
2
3
4
Total: 80
7. Current rating of service at the BTP high throughput sequencing facility
Strongly disagree
Neutral
Strongly agree
(%)
0
1
31
31
36
The sequencing facility has modern equipment
1
2
3
4
5
(%)
1
10
26
36
26
The physical facilities are appealing
1
2
3
4
5
(%)
9
18
38
19
18
The employees are well dressed and appear neat
1
2
3
4
5
(%)
6
34
32
12
15
The physical environment of the sequencing facility is clean
1
2
3
4
5
(%)
21
36
24
12
6
The sequencing facility delivers services on time
1
2
3
4
5
(%)
2
10
44
30
14
When a client has a problem, the staff show a sincere interest in solving the problem
1
2
3
4
5
(%)
2
20
42
28
8
The sequencing facility performs the service right the first time
1
2
3
4
5
(%)
4
24
38
26
9
The sequencing facility keep their records accurately
1
2
3
4
5
(%)
5
28
42
14
11
Employees make information easily assessable for the clients
1
2
3
4
5
(%)
5
46
18
19
12
Employees give prompt responses to clients
1
2
3
4
5
(%)
1
5
38
42
14
Employees are always willing to help clients
1
2
3
4
5
(%)
2
15
36
38
9
Employees are never too busy to respond to client request
1
2
3
4
5
(%)
1
11
36
40
11
The behavior of employees instill confidence in customers
1
2
3
4
5
(%)
0
9
30
48
14
Clients feel safe to transact with the sequencing facility employees
1
2
3
4
5
(%)
0
4
22
46
28
The employees are polite
1
2
3
4
5
(%)
1
6
24
55
14
The employees at the sequencing facility have the knowledge to answer the customers’ requests
1
2
3
4
5
(%)
1
5
49
34
11
The sequencing facility employees give customers individual attention
1
2
3
4
5
(%)
0
2
21
35
41
The operating hours of ARC-BTP are convenient for all clients
1
2
3
4
5
(%)
1
4
40
40
15
Employees give customers personal service
1
2
3
4
5
(%)
1
8
36
45
10
The employees have the clients best interest at heart
1
2
3
4
5
(%)
1
4
34
49
12
Employees understand the specific needs of the clients
1
2
3
4
5
Total: 80
8. Expected rating of service at the BTP high throughput sequencing facility
Strongly Disagree
Neutral
Strongly Agree
(%)
0
0
2
19
79
The sequencing facility has modern equipment
1
2
3
4
5
(%)
0
0
4
21
75
The physical facilities are appealing
1
2
3
4
5
(%)
0
0
6
15
79
The employees are well dressed and appear neat
1
2
3
4
5
(%)
0
0
1
21
78
The physical environment of the sequencing facility is clean
1
2
3
4
5
(%)
0
0
2
18
80
The sequencing facility delivers services on time
1
2
3
4
5
(%)
0
0
4
16
80
When a client has a problem, the staff show a sincere interest in solving the problem
1
2
3
4
5
(%)
0
0
1
18
81
The sequencing facility performs the service right the first time
1
2
3
4
5
(%)
0
0
2
15
82
The sequencing facility keep their records accurately
1
2
3
4
5
(%)
0
0
1
18
81
Employees make information easily assessable for the clients
1
2
3
4
5
(%)
0
0
2
15
82
Employees give prompt responses to clients
1
2
3
4
5
(%)
0
0
0
18
82
Employees are always willing to help clients
1
2
3
4
5
(%)
0
0
1
20
79
Employees are never too busy to respond to client request
1
2
3
4
5
(%)
0
0
0
12
88
The behavior of employees instill confidence in customers
1
2
3
4
5
(%)
0
0
0
20
80
Clients feel safe to transact with the sequencing facility employees
1
2
3
4
5
(%)
0
0
6
19
75
The employees are polite
1
2
3
4
5
(%)
0
0
2
19
79
The employees at the sequencing facility have the knowledge to answer the customers’ requests
1
2
3
4
5
(%)
0
0
0
18
82
The sequencing facility employees give customers individual attention
1
2
3
4
5
(%)
0
0
9
14
78
The operating hours of ARC-BTP are convenient for all clients
1
2
3
4
5
(%)
0
0
2
22
75
Employees give customers personal service
1
2
3
4
5
(%)
0
0
1
21
78
The employees have the clients best interest at heart
1
2
3
4
5
(%)
0
0
0
21
79
Employees understand the specific needs of the clients
1
2
3
4
5
Total: 80
9. Please rate the following statements
Strongly Disagree
Neutral
Strongly Agree
(%)
5
1
9
21
64
The cost of high throughput sequencing at the ARC-BTP influences your choice of using the ARC-BTP as a sequencing service provider
1
2
3
4
5
(%)
8
2
10
19
61
The slow sequencing turn around times experienced at the ARC-BTP influences your choice of using the ARC-BTP as a sequencing service provider
1
2
3
4
5
(%)
2
1
18
24
55
The reduction in research grants influences your ability to use the sequencing services offered at the ARC-BTP
1
2
3
4
5
(%)
8
29
34
10
20
The lack of bioinformatic support influences your choice of using the ARC-BTP as a sequencing service provider
1
2
3
4
5
Total: 80
10. Further comments
BTP should also have people assisting with analysis of data, especially first time users of technology who lack bioinformatics background. most people sequence and do not know what to do with the data.
Number Of Responses
1
Percentage Of Responses
(50%)
The ARC - BTP houses some of the best sequencing facilities on the African continent. It is for this reason that most clients prefer to use its facilities. I don't think it has a competition within the African continent just yet.
Number Of Responses
1
Percentage Of Responses
(50%)
Total: 2
