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Factors that influence DNA sequencing activities at the Agricultural Research Council Biotechnology Platform

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Are you an internal client of the ARC ie. Are you an ARC employee (1=Yes and 2=No)

 2

Are you a client who has a formal collaboration with the ARC (1=Yes and 2=No)

 2

Are you a client from an academic research institution (1=Yes and 2=No)

 2

Are you a client who is a member of the ACGT organization (1=Yes and 2=No)

 2

Are you are a client from a privately owned business (1=Yes and 2=No)

 2

Please tick the year
  2014 2015 2016 2017
  1234
Which year did you start using the sequencing services provided at the ARC-BTP 

Current rating of service at the BTP high throughput sequencing facility
  Strongly disagree Neutral Strongly agree
  12345
The sequencing facility has modern equipment 
The physical facilities are appealing 
The employees are well dressed and appear neat 
The physical environment of the sequencing facility is clean 
The sequencing facility delivers services on time 
When a client has a problem, the staff show a sincere interest in solving the problem 
The sequencing facility performs the service right the first time 
The sequencing facility keep their records accurately 
Employees make information easily assessable for the clients 
Employees give prompt responses to clients 
Employees are always willing to help clients 
Employees are never too busy to respond to client request 
The behavior of employees instill confidence in customers 
Clients feel safe to transact with the sequencing facility employees 
The employees are polite 
The employees at the sequencing facility have the knowledge to answer the customers’ requests 
The sequencing facility employees give customers individual attention 
The operating hours of ARC-BTP are convenient for all clients 
Employees give customers personal service 
The employees have the clients best interest at heart 
Employees understand the specific needs of the clients 

Expected rating of service at the BTP high throughput sequencing facility
  Strongly Disagree Neutral Strongly Agree
  12345
The sequencing facility has modern equipment 
The physical facilities are appealing 
The employees are well dressed and appear neat 
The physical environment of the sequencing facility is clean 
The sequencing facility delivers services on time 
When a client has a problem, the staff show a sincere interest in solving the problem 
The sequencing facility performs the service right the first time 
The sequencing facility keep their records accurately 
Employees make information easily assessable for the clients 
Employees give prompt responses to clients 
Employees are always willing to help clients 
Employees are never too busy to respond to client request 
The behavior of employees instill confidence in customers 
Clients feel safe to transact with the sequencing facility employees 
The employees are polite 
The employees at the sequencing facility have the knowledge to answer the customers’ requests 
The sequencing facility employees give customers individual attention 
The operating hours of ARC-BTP are convenient for all clients 
Employees give customers personal service 
The employees have the clients best interest at heart 
Employees understand the specific needs of the clients 

Please rate the following statements
  Strongly Disagree Neutral Strongly Agree
  12345
The cost of high throughput sequencing at the ARC-BTP influences your choice of using the ARC-BTP as a sequencing service provider 
The slow sequencing turn around times experienced at the ARC-BTP influences your choice of using the ARC-BTP as a sequencing service provider 
The reduction in research grants influences your ability to use the sequencing services offered at the ARC-BTP 
The lack of bioinformatic support influences your choice of using the ARC-BTP as a sequencing service provider 

Further comments
 
Created at 11/14/2017 5:41 PM by ***
Last modified at 11/14/2017 5:41 PM by ***