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Skip Navigation LinksOVR Customer Survey 2021

Respond to this Survey Respond to this Survey
   
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1. 1. Please rate the availability of staff at the Diagnostic Registration office during your last visit or telephone call.

 Excellent
 1 (100%)  
 Above average
 0 (0%)  
 Average
 0 (0%)  
 Below average
 0 (0%)  
 Poor
 0 (0%)  
Total: 1

2. Kindly give reason for your choice in Question 1

 test
 1 (100%)  
Total: 1

3. 2. Please rate the turnaround time of test reports in accordance with the time frame as indicated in the Diagnostic Price list?

 Excellent
 1 (100%)  
 Above average
 0 (0%)  
 Average
 0 (0%)  
 Below average
 0 (0%)  
 Poor
 0 (0%)  
Total: 1

4. Kindly explain your choice in Question 2. Provide specific lab and/or job number

 test
 1 (100%)  
Total: 1

5. 3. Please rate the level of satisfaction on the response of your last call and/or email to us

 Excellent
 1 (100%)  
 Above average
 0 (0%)  
 Average
 0 (0%)  
 Below average
 0 (0%)  
 Poor
 0 (0%)  
Total: 1

6. Kindly comment on your choice in Question 3 and give us details of the lab involved or job number you are referring to in order to improve in future.

 test
 1 (100%)  
Total: 1

7. 4. Please rate the clarity of test reports

 Excellent
 1 (100%)  
 Above average
 0 (0%)  
 Average
 0 (0%)  
 Below average
 0 (0%)  
 Poor
 0 (0%)  
Total: 1

8. Please explain your rating in Question 4

 test
 1 (100%)  
Total: 1

9. 5. How was your experience regarding the competency of staff who advised and informed you on general and technical questions

 Excellent
 1 (100%)  
 Above average
 0 (0%)  
 Average
 0 (0%)  
 Below average
 0 (0%)  
 Poor
 0 (0%)  
Total: 1

10. Comment on your choice in Question 5

 test
 1 (100%)  
Total: 1

11. 6. Rate the adequateness of addressing and resolving queries and complaints

 Excellent
 1 (100%)  
 Above average
 0 (0%)  
 Average
 0 (0%)  
 Below average
 0 (0%)  
 Poor
 0 (0%)  
Total: 1

12. Explain your choice of rating on resolving complaints/queries

 test
 1 (100%)  
Total: 1

13. 7 Rate the importance of the accreditation status of the laboratory to your business

 Excellent
 1 (100%)  
 Above average
 0 (0%)  
 Average
 0 (0%)  
 Below average
 0 (0%)  
 Poor
 0 (0%)  
Total: 1

14. Kindly explain your choice in Question 7

 test
 1 (100%)  
Total: 1

15. 8. Compared to our competitors, is our service better, worse, or about the same

 Better
 1 (100%)  
 About the same
 0 (0%)  
 Worse
 0 (0%)  
Total: 1

16. Please explain your choice in Question 8

 test
 1 (100%)  
Total: 1

17. 9. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same.

 Reasonable
 0 (0%)  
 About the same
 1 (100%)  
 Expensive
 0 (0%)  
Total: 1

18. Kindly comment on your rating in Question 9

 test
 1 (100%)  
Total: 1

19. Contact detail (optional)

 test
 1 (100%)  
Total: 1