OVR Customer Survey 2021 -

1. Please rate the availability of staff at the Diagnostic Registration office during your last visit or telephone call.	Above average
Kindly give reason for your choice in Question 1
2. Please rate the turnaround time of test reports in accordance with the time frame as indicated in the Diagnostic Price list?
Kindly explain your choice in Question 2. Provide specific lab and/or job number
3. Please rate the level of satisfaction on the response of your last call and/or email to us
Kindly comment on your choice in Question 3 and give us details of the lab involved or job number you are referring to in order to improve in future.
4. Please rate the clarity of test reports
Please explain your rating in Question 4
5. How was your experience regarding the competency of staff who advised and informed you on general and technical questions
Comment on your choice in Question 5
6. Rate the adequateness of addressing and resolving queries and complaints
Explain your choice of rating on resolving complaints/queries
7 Rate the importance of the accreditation status of the laboratory to your business
Kindly explain your choice in Question 7
8. Compared to our competitors, is our service better, worse, or about the same
Please explain your choice in Question 8
9. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same.
Kindly comment on your rating in Question 9
Contact detail (optional)

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