|
| | - |
| | | 2 (14%) | |
|
|
| | Excellent |
| | | 1 (7%) | |
|
|
| | Have always found the staff accessible via email |
| | | 1 (7%) | |
|
|
| | Some labs do not answer the telephone repeatedly. Senior staff are reliable in answering emails. |
| | | 1 (7%) | |
|
|
| | Dr Lopez always answers the phone and is always ready to assist.
|
| | | 1 (7%) | |
|
|
| | Dr Lopez is always prompt and professional and very helpful. Thank you! |
| | | 1 (7%) | |
|
|
| | Always very helpful when we make enquiries when we call. |
| | | 1 (7%) | |
|
|
| | Always finds someone at the registration office when making a call |
| | | 1 (7%) | |
|
|
| | Diagnostic reception staff are always helpful, well informed and willing to immediately address issues related to sample submission. Emails and telephone calls are always answered without delays |
| | | 1 (7%) | |
|
|
| | Email response always fast |
| | | 1 (7%) | |
|
|
| | Always easy to get hold of staff. |
| | | 1 (7%) | |
|
|
| | Always received questions with warmth and ready to assist further with information |
| | | 1 (7%) | |
|
|
| | in most of the times you will get someone on the phone |
| | | 1 (7%) | |
|
|
Total: 14 |
|
| | - |
| | | 2 (14%) | |
|
|
| | The Bacteriology lab takes very long to process tests - Dr Potts department. Would like to see that results is available within 10days. |
| | | 1 (7%) | |
|
|
| | Biotechnology section - Dr Romito |
| | | 1 (7%) | |
|
|
| | Some departments are very good some are poor. |
| | | 1 (7%) | |
|
|
| | 610243530 – job num 14941
715104704 – job num 13879
730489887 – job num 11342
728195877 – job num 12532
736542737 – job num 11509
|
| | | 1 (7%) | |
|
|
| | CA sometimes takes a little longer than expected. |
| | | 1 (7%) | |
|
|
| | Still waiting for some results at times or have to request them but then they arrive promptly in our inbox.
|
| | | 1 (7%) | |
|
|
| | 14821
15407
15022 |
| | | 1 (7%) | |
|
|
| | Diagnostic reagents not available resulting in long delays in processing samples. This has affected receiving results from Virology and PCR labs, apparently caused by supply chain failures in securing diagnostic reagents. This has required the private sector to step in at last minute to source and purchase these reagents on behalf of OVR to enable OVR to fulfil certain critical diagnostic functions related to export of live animal products. This has affected in particular the disease surveillance testing on South Africa's export registered trout hatcheries that require up to 100 million eyed ova to be SPF certified for export to countries in the norther and western hemisphere. |
| | | 1 (7%) | |
|
|
| | Toxicology lab. Don't have to wait too long for gossypol results |
| | | 1 (7%) | |
|
|
| | CA results just takes longer than other laboratoriea |
| | | 1 (7%) | |
|
|
| | The results are on time and if information is lacking the staff is always deligent to assist |
| | | 1 (7%) | |
|
|
| | all depends of lab.
In general: average, but PCRlab is excellent |
| | | 1 (7%) | |
|
|
Total: 14 |
|
| | - |
| | | 2 (14%) | |
|
|
| | Excellent |
| | | 1 (7%) | |
|
|
| | Dr Romito responds promptly to emails and queries. |
| | | 1 (7%) | |
|
|
| | Certain senior staff respond to emails very quickly but other departments and other staff are not responsive. |
| | | 1 (7%) | |
|
|
| | I definately feel that there is an improvement from last year. We are getting a response on our emails. |
| | | 1 (7%) | |
|
|
| | Assistance is always prompt. |
| | | 1 (7%) | |
|
|
| | as in point 2. |
| | | 1 (7%) | |
|
|
| | The enquiry I was making concerning 1481 was solved |
| | | 1 (7%) | |
|
|
| | Either no response or delayed response after repeated emails have been sent. Telephone calls often went unanswered or not returned. |
| | | 1 (7%) | |
|
|
| | As mentioned email response is good |
| | | 1 (7%) | |
|
|
| | Very competent staff |
| | | 1 (7%) | |
|
|
| | Fast and on point |
| | | 1 (7%) | |
|
|
| | na |
| | | 1 (7%) | |
|
|
Total: 14 |
|
| | - |
| | | 2 (14%) | |
|
|
| | Excellent |
| | | 1 (7%) | |
|
|
| | Reports are adequate |
| | | 1 (7%) | |
|
|
| | Some abbreviations are too short. |
| | | 1 (7%) | |
|
|
| | Easy to understand results |
| | | 1 (7%) | |
|
|
| | No problem with report clarity. |
| | | 1 (7%) | |
|
|
| | No further comment required |
| | | 1 (7%) | |
|
|
| | Easy to enterprete the report |
| | | 1 (7%) | |
|
|
| | Test reports have to date been accepted by importing authorities in EU countries, UK and most other countries receiving live eyed ova imports from South Africa |
| | | 1 (7%) | |
|
|
| | Reports are easy to understand, all details are shown as per submission form |
| | | 1 (7%) | |
|
|
| | Very clear test reports |
| | | 1 (7%) | |
|
|
| | Accurate and complete verification |
| | | 1 (7%) | |
|
|
| | sometimes you have to look, but normally you will find the necessary information |
| | | 1 (7%) | |
|
|
Total: 14 |
|
| | - |
| | | 2 (14%) | |
|
|
| | Excellent |
| | | 1 (7%) | |
|
|
| | Have mainly dealt with Diagnostic registration staff (Hilda and Dr Lopez) and Dr Romito. On all fronts they have been able to assist with queries where necessary |
| | | 1 (7%) | |
|
|
| | Generally satisfactory although communication skills are not great. |
| | | 1 (7%) | |
|
|
| | It depends on who you speak to in which department.
Dr Romito is always very helpful and within his TAT. |
| | | 1 (7%) | |
|
|
| | Questions are always answered thoroughly and patiently. |
| | | 1 (7%) | |
|
|
| | Don't have many technical queries |
| | | 1 (7%) | |
|
|
| | You have competent staff and people who are willing to assist |
| | | 1 (7%) | |
|
|
| | At the laboratory level, with the exception of the PCR lab, phone calls and emails often go unanswered. In the case of non-availability of critical reagents the responses from the laboratory staff were reluctant and slow...examples of answers are: "we have run out of x,y,z reagent. We can't do anything about this. We have supply chain challenges. We don't know whether this will take weeks or months to resolve.".....In the case of surveillance testing of export registered trout hatcheries, samples have been submitted to OVR every 6 months for the past 30 years. The labs know when the next testing is due but no attempt was made to notify the relevant state veterinarians or the private veterinarian who submits the samples until a few days before the samples were to be submitted. |
| | | 1 (7%) | |
|
|
| | cannot fault as there hasn't been a need to talk to staff |
| | | 1 (7%) | |
|
|
| | Very competent staff |
| | | 1 (7%) | |
|
|
| | Committed and dedicated |
| | | 1 (7%) | |
|
|
| | again, depending of who |
| | | 1 (7%) | |
|
|
Total: 14 |
|
| | - |
| | | 2 (14%) | |
|
|
| | Excellent |
| | | 1 (7%) | |
|
|
| | Have mainly dealt with Diagnostic registration staff (Hilda and Dr Lopez) and Dr Romito. On all fronts they have been able to assist with queries where necessary |
| | | 1 (7%) | |
|
|
| | Some departments do not respond to repeated calls and emails. |
| | | 1 (7%) | |
|
|
| | There is definate improvement from last year |
| | | 1 (7%) | |
|
|
| | Complaints are handled fairly and professionally.
FMD and CA labs especially are very accommodating and go out of their way to help. It is greatly appreciated and always a pleasure to work with them. |
| | | 1 (7%) | |
|
|
| | AS in point 2. |
| | | 1 (7%) | |
|
|
| | 14821
The matter was solved deliquently |
| | | 1 (7%) | |
|
|
| | See comment under point 2. Over 300 emails were generated by myself to various parties inside and outside of OVR to ensure that the critical reagents were sourced, paid for and delivered to OVR privately |
| | | 1 (7%) | |
|
|
| | Lab will only do a retest, confirmation test on a sample that tested above a certain limit, if the client pays for it |
| | | 1 (7%) | |
|
|
| | Quick to resolve enquiries |
| | | 1 (7%) | |
|
|
| | Informative and helpful |
| | | 1 (7%) | |
|
|
| | The whole invoice department is pathetic!!! You don't get invoices despite asking for them, you get invoices of 5+ years ago as outstanding, although you are not the responsible for the payment and therefore your account get blocked. If you ask on a statement what the referred invoices are, the answer you get is: the one's that are outstanding, but never the invoices. It is a total joke! |
| | | 1 (7%) | |
|
|
Total: 14 |
|
| | - |
| | | 2 (14%) | |
|
|
| | Excellent |
| | | 1 (7%) | |
|
|
| | Controlled disease testing it is obviously essential to have tests accredited |
| | | 1 (7%) | |
|
|
| | It is state mandated for certain tests the client has little option. |
| | | 1 (7%) | |
|
|
| | We are confident when sending samples to OVI that we will get trustworthy results back which we can send out to our clients. |
| | | 1 (7%) | |
|
|
| | Essential. |
| | | 1 (7%) | |
|
|
| | We have no one close to us. |
| | | 1 (7%) | |
|
|
| | Yes very important for our client to have confidence on the quality of the services you are rendering |
| | | 1 (7%) | |
|
|
| | The importance of accreditation of the laboratory is very high to meet the surveillance testing requirements of trade partner countries when live animal products are exported that require official disease status guarantees. When the supply chain for critical laboratory reagents that OVR requires fails, this seriously undermines the accreditation status of OVR and puts the live animal product export from South Africa at substantial risk. |
| | | 1 (7%) | |
|
|
| | NB for Act 36 compliance |
| | | 1 (7%) | |
|
|
| | To test controlled diseases very important |
| | | 1 (7%) | |
|
|
| | Relevant experience and knowledgeable |
| | | 1 (7%) | |
|
|
| | accreditation makes the lab credible |
| | | 1 (7%) | |
|
|
Total: 14 |
|
| | - |
| | | 2 (14%) | |
|
|
| | Excellent |
| | | 1 (7%) | |
|
|
| | Cannot really comment. |
| | | 1 (7%) | |
|
|
| | Average. |
| | | 1 (7%) | |
|
|
| | n/a |
| | | 1 (7%) | |
|
|
| | No comment. |
| | | 1 (7%) | |
|
|
| | Don't use competitors much |
| | | 1 (7%) | |
|
|
| | you are desplaying excellent service |
| | | 1 (7%) | |
|
|
| | Unfortunately certain critical diagnostic services have to be performed by OVR, as South Africa's national animal disease laboratory. Importing authorities will in many cases not accept diagnostic testing done by private laboratories where disease status guarantees need to be issued by state veterinarians in order to meet import permit conditions |
| | | 1 (7%) | |
|
|
| | Only lab available to test for gossypol, no competitors |
| | | 1 (7%) | |
|
|
| | Very good |
| | | 1 (7%) | |
|
|
| | Professionalism and dedication |
| | | 1 (7%) | |
|
|
| | almost no feedback |
| | | 1 (7%) | |
|
|
Total: 14 |
|
| | - |
| | | 2 (14%) | |
|
|
| | Excellent |
| | | 1 (7%) | |
|
|
| | Cannot really comment |
| | | 1 (7%) | |
|
|
| | Reasonable. |
| | | 1 (7%) | |
|
|
| | n/a |
| | | 1 (7%) | |
|
|
| | No comment. |
| | | 1 (7%) | |
|
|
| | As in point 8. |
| | | 1 (7%) | |
|
|
| | Not bad at all |
| | | 1 (7%) | |
|
|
| | Relative to the problems outlined under point 2 and OVRs failure to resolve the supply chain challenges timeously makes the OVR prices extremely expensive |
| | | 1 (7%) | |
|
|
| | No competitor to compare to |
| | | 1 (7%) | |
|
|
| | Buffalo testing package increased |
| | | 1 (7%) | |
|
|
| | Reasonable and affordable for emerging farmers |
| | | 1 (7%) | |
|
|
| | the prices are often ridiculous high |
| | | 1 (7%) | |
|
|
Total: 14 |
|
| | jacobs@elsenburg.com |
| | | 1 (14%) | |
|
|
| | Excellent |
| | | 1 (14%) | |
|
|
| | Pathcare Vetlab
vetlab@pathcare.co.za |
| | | 1 (14%) | |
|
|
| | Ayanda Mtyapi
079 500 1162
Ayanda.Mtyapi@drdar.gov.za |
| | | 1 (14%) | |
|
|
| | Dr K.D.A. Huchzermeyer
Sterkspruit Veterinary Clinic
vet@sterkspruitvet.co.za |
| | | 1 (14%) | |
|
|
| | 0660254563 |
| | | 1 (14%) | |
|
|
| | jacobs@elsenburg.com
021 808 7533 |
| | | 1 (14%) | |
|
|
Total: 7 |
